Management Of Failure

True to our consumer culture, we believe that the customer is always right. Everything starts and ends with the customer, we believe. Follow the cash, from consumer to investor. If we are cash operations, then the customer is always right. But if we are value-creation...

Verbal Tics

Since I’m trying to talk less and listen more, I’m deleting the cheapest words I say. “Actually.” I’ve stopped saying “actually.” It doesn’t actually mean anything. It doesn’t actually mean anything when I say it...